Please read carefully before using maisonkarat.com. These Terms and Conditions govern the sale of merchandise by Maison Karat. Your use of maisonkarat.com to purchase merchandise or otherwise indicates your agreement to follow and be bound by these Terms and Conditions, our Privacy Policy, our Disclaimer, and other notices which may be posted on maisonkarat.com and all applicable laws and regulations. Any user who does not comply with the terms listed below should not continue to browse or use the services of maisonkarat.com. Maison Karat's order confirmation and these Terms and Conditions shall be the final and integrated agreement between Maison Karat and you on the matters contained in these Terms and Conditions.
Maison Karat guarantees the authenticity of all products purchased on maisonkarat.com. Every item is delivered with a certificate of authenticity.
This website is controlled and operated by Maison Karat, located in the city of Montreal, Province of Quebec, Canada. Any disputes between this website and a visitor or customer must be resolved in a competent legal court of law in the city of Montreal, province of Quebec, Canada. Maison Karat records evidence of all transactions between maisonkarat.com and its customers. In the event of a dispute between maisonkarat.com and one of its customers relating to a transaction, the data recorded by Maison Karat shall be treated as evidence of the details of the transaction.
The confirmation of order will be sent by email. All shipped packages are insured for the full value of the transported items. All of our packages require an adult signature upon delivery. All in-stock items will be processed and sent within a maximum of 30 business days. Custom engagement rings, custom wedding rings, and custom ring orders will take a minimum of three weeks. Maison Karat is not liable for unforeseen consequences that might delay the processing and/or the shipping of the package. Maison Karat reserves the right to divide the order into partial shipments. In this case, the customer’s credit, charge, or debit card will only be charged for a single shipment. Please note that your order will be shipped to the billing address. Maison Karat reserves the right to cancel orders that do not meet specific criteria, such as orders with different billing and shipping addresses. For more information, please contact our team at +1 514-994-6723. Any failure to deliver or a delivery exceeding the informed delivery date should be reported to our team immediately. If the products ordered do not conform to the original order, or you are unsatisfied, please refer to the Maison Karat Return Policy. The customer accepts all risk for the goods (including loss, theft, or damage to any order) upon shipment.
At Maison Karat, we take pride in crafting bespoke jewelry that uniquely reflects the individuality of each of our clients. Given the personalized nature of our creations, all our jewelry is made-to-measure, and we do not offer refunds or returns on purchases. This policy ensures that every piece we craft meets the specific desires and requirements of our clients, from the moment of conception to the final creation.
We understand the importance of finding the perfect piece of jewelry, whether it be for a special occasion, engagement, or personal indulgence. To assist you in making an informed decision, we highly recommend that our customers visit us in-store to experience our samples and discuss preferences with our expert team before committing to a purchase online. This approach allows for a hands-on understanding of the materials, designs, and quality of our work, ensuring that your final choice will be cherished for a lifetime.
Our commitment to customer satisfaction and the bespoke nature of our jewelry mean that we take great care in understanding and fulfilling your unique requirements. Our expert team is always available to provide detailed consultations, either in-person or online, to guide you through the selection process and ensure that your Maison Karat piece is exactly as envisioned.
For any questions about our products, or to schedule a consultation, please contact our dedicated customer service team at +1 514-994-6723. We are here to assist you every step of the way in choosing a piece of jewelry that truly resonates with your personal story and style.
The prices of Maison Karat products are indicated in CA$, excluding taxes and shipping costs. Orders shipped within Canada are subject to federal and provincial taxes as required by law. International orders may be subject to duties and taxes upon arrival, which are the responsibility of the buyer. Maison Karat reserves the right to modify product prices at any time without notice. Customers will be charged the prices displayed on the site at the time their order was confirmed, provided the products ordered are available. Payment for orders must be made immediately upon confirmation. Maison Karat accepts payments via credit card and other specified payment methods. Your order will be processed once payment has been verified and authorized. Maison Karat will only charge for available items if any products are unavailable at the time of order.
Variations in gemstones, diamonds, and pearls mean that each Maison Karat creation is unique. While we strive to ensure that the items